![]() Good listening was seen as a cooperative conversation.Good listening was characterized by the creation of a safe environment in which issues and differences could be discussed openly. Good listeners made the other person feel supported and conveyed confidence in them. The best listeners made the conversation a positive experience for the other party, which doesn’t happen when the listener is passive (or, for that matter, critical!). Good listening included interactions that build a person’s self-esteem.Good listening was consistently seen as a two-way dialog, rather than a one-way “speaker versus hearer” interaction. Sitting there silently nodding does not provide sure evidence that a person is listening, but asking a good question tells the speaker the listener has not only heard what was said, but that they comprehended it well enough to want additional information. ![]() These questions gently challenge old assumptions, but do so in a constructive way. To the contrary, people perceive the best listeners to be those who periodically ask questions that promote discovery and insight.
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